Product Returns

Product Returns – Damaged or Faulty

  1. We undertake to replace any product delivered to you that is faulty or damaged condition.  If you wish to return a faulty or damaged product, you must notify us with-in 7 days after receiving delivery through our [email protected] email address or contacts page.
  2. Damaged or faulty products must be returned in their original packaging and include all accessories.
  3. In the event goods are delivered damaged, Defined Style Modern Outdoor Products requires photographic evidence of the damage to be emailed to [email protected] before authorising return of goods.
  4. We reserve sole discretion to determine whether the item(s) is faulty or damaged.
  5. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including initial delivery charges.
  6. Where a replacement product is available and the customer elects to accept a refund, the refund will be for the total purchase price of the product excluding initial delivery cost

Product Returns – 14 Day Guarantee

  1. We pride ourselves in being a dependable and professional business founded on high quality products supported by excellent service, that’s why if your unsatisfied with your purchase you can return the goods with-in 14 days from taking delivery for full refund excluding delivery charges. A full refund will be subject to the following terms and conditions.
  2. The customer must contact Defined Style Modern Outdoor Products support team via [email protected] or our contacts page with-in 14 days from taking delivery of goods in order to facilitate a refund.
  3. A refund will be offered for total cost of the product received, excluding initial delivery fees and charges
  4. The 14 day return for refund period will commence once the customer has received the goods.
  5. The product must be returned with-in 14 days from requesting a refund
  6. Products being returned must be new and in re-saleable condition, including original packaging and associated accessories.
  7. The customer shall pay for any associated freight cost for the return of the product they are seeking a refund on and must comply with directions for the return product that Defined Style Modern Outdoor Products staff provide to them.
  8. Upon receiving the returned product we shall issue a refund as soon as reasonably possible with confirmation of the refund transaction provided to the customer by email.
  9. Defined Style Modern Outdoor Products reserves the right to amend these 14 day Money Back Guarantee terms and conditions without notice. 
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